America’s Meanest Airlines

 

America’s Meanest Airlines

By Hamooda Shami

Simply put, flying can be a stressful activity.

 

 

A lot of the time it begins with the airports: dizzying parking garages, overpriced food and a series of long lines have a way of making even the most serene travelers a little bit agitated. And that’s even before the airplane leaves the ground. So it’s easy to see how poor service from an airline can put the finishing touches on a ruined day — long check-in lines, flight delays, lost luggage, baggage fees and general rudeness have a way of doing that. Not to mention the scary food (at least it used to be free scary food).

 

 

Based on the Airline Quality Rating (AQR) Report, which covers 18 domestic carriers, here is a list of the airlines that could stand to do the most work on making their customers happy. The report’s conclusions are based on surveys of airline industry experts, with positive and negative values assigned to different elements in airline quality. Several common complaint areas were factored in — including on-time arrival, mishandled baggage, delays and involuntary denied boardings — the scores of which were then calculated to produce an overall quality score. We also took a look at a number of other sources, including the American Customer Satisfaction Index and the Air Travel Consumer Reports by the U.S. Department of Transportation. Regional airlines are ranked separately because of their tendency to score lower.

 

 

via America’s Meanest Airlines.

 

via America’s Meanest Airlines.

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Posted on October 27, 2010, in Blogging, Internet, The Press, Travelling. Bookmark the permalink. Leave a comment.

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